Can a client refuse to pay if they are not satisfied?

Client can withhold pay if not satisfied? Replace vague satisfaction with objective acceptance criteria and a dispute path. Sample wording.

The risky clause

The Client may withhold payment if it is not fully satisfied with the work.

Why it is dangerous

A satisfaction test with no standard hands the client a veto over your fee. Objective acceptance criteria, such as the checklist in the brief, let both sides decide if work is done. Add a dispute process so the undisputed part is still paid. This is general information, not legal advice.

Safer clause to propose

Work is accepted when it meets the criteria in Schedule A. The Client shall pay any undisputed amount on time and raise disputes in writing within 5 business days.

Message to send

Hi [Client],

Could we replace 'fully satisfied' with the acceptance checklist in Schedule A? It makes approval clear for both of us. Thanks, [Your Name]

Frequently asked questions

What are acceptance criteria?

A written list of what the finished work must do or include.

Can a client pay part of an invoice?

Ask for undisputed amounts to be paid on time even if part is in dispute.

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